Shipping policy
Last updated: September 28, 2026
Where we ship
We currently ship to addresses in Canada.
Where orders ship from
Orders are packed and shipped by our fulfillment partner from their warehouse in China. We tell you up front so there are no surprises about delivery times or the customs label on the parcel.
How long it takes
- Processing: 1 to 3 business days to pack and send your order.
- Delivery: usually 7 to 12 business days after it ships.
- Most orders arrive in about 2 weeks. In November and December, please allow extra time.
Holiday orders
For delivery before December 25, please order by December 1. We can't guarantee holiday delivery for orders placed after that.
Shipping cost
Any shipping cost is shown at checkout before you pay.
Tracking
Every order is tracked. We'll email your tracking number once your order ships. Tracking can take a few days to start updating.
Duties and taxes
Import duties and taxes are covered by us. If a carrier asks you to pay any on delivery, email us at gentlereachsupport@gmail.com with a photo of the receipt and we'll reimburse you.
Lost or damaged parcels
If your tracking hasn't updated for 10 business days, or your parcel arrives damaged, email us at gentlereachsupport@gmail.com. If the parcel is lost or damaged, we'll send a replacement or give you a full refund.
Address problems
Please double-check your shipping address at checkout. If a parcel comes back because the address was wrong or incomplete, we'll contact you, and re-shipping costs may apply.